Friday, 18 November 2011

Health and Social Care.

It's been over two years since the report, "Setting the Direction" was published. The key purpose of this document was to:
"... to set out a framework aimed at assisting LHBs in the development and delivery of improved primary care and community based services for their local populations; particularly for those individuals who are frail , vulnerable and who have complex care needs."

It goes on to identify key elements of the framework as:
"close alignment of health and social care in a system that delivers preventative, pre-emptive, reactive and rehabilitative care focused around the needs of the individual;"

Despite the Betsi Cadwaladr University Health Board being responsible for the GP Out of Hours service in the Wrecsam area it seems that the service is unaware of how to contact carers outside normal working hours.

In response to a recent complaint I made regarding a lack of joined up/seamless working between Health and Social Care in Wrecsam I received the following explanation from Grace Lewis Jones, Director for Communications for the Trust:
"The GP Out of Hours have never been made aware of the existence of a specific 24/7 Care Service based at Plas yn Rhos, but Dr .... is now in the process of investigating the remit of the Plas yn Rhos Service...

"As a direct result of ..........'s experience the Out of Hours Service are now reviewing their system for accessing social care at night to ensure it still remains appropriate."

Where have the Out of Hours Service been over the last 2 years?

Perhaps this is something for the Community Health Council to address.

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